General Information
1. Ticket Sales
Tickets may be purchased in our office, from our drivers on the bus or from our agent at the park and ride (when available) with cash or check. Drivers are not required to supply a receipt. a $15.00 fee will be charged for any returned check.
2. Children's Fares
Children under two (2) years of age are carried free, however they may not occupy a seat. Between the ages of two (2) and ten (10) are carried at four dollars ($4.00) less the regular cash fare. Children ten (10) years of age or over must pay full fare.
a. Any passenger that is under the age of 8 must be accompanied by another passenger at least 15 years of age at all times.
b. Those passengers between the ages of 8 and 14 years of age may travel unaccompanied as long as the following criteria are met:
- The passenger's trip will begin and end on the same schedule.
- At point of destination, an adult must wait for the passenger.
3. Limit of Tickets for Travel
Regular "10-trip ticket book" will be good for travel any day of the week and any time of the day and may be used as a
"family book".
The forty (40) trip commuter books is limited for use up to 2 calendar months, including the date of sale, and may be used by one individual only. These tickets will be accepted when being issued from the book only,
tickets detached from book are void and may not be accepted.
Commutation tickets will be on sale at all times. Commutation tickets will not be accepted if purchased from other than authorized agents of the company or is resold.
Commutation tickets are only valid for transportation provided by MONSEY TRAILS CORP., and are not valid for transportation provided by any other carrier.
4. Ticket Refunds
Commutation Tickets: Wholly or partly unused tickets will be refunded in the event of illness, business travel or vacation, unused tickets may be returned for credit toward the purchase of additional commuter books only if presented within Thirty (30) days after the last date of possible use and will not be redeemed if presented thereafter. at our Spring Valley office location ONLY. Cash refunds will no longer be allowed on commutation tickets. No refunds will be issued to lost or stolen booklets.
10-Trip Ticket Books: No refund will be issued to the ten (10) trip commuter books.
Cash Fares: No refund will be issued for trips paid by cash.
5. Baggage
Two pieces of luggage will be accepted for transportation in the luggage compartment and one piece may be carried on the bus free of charge. Monsey Trails/Tours reserves the right to limit and charge customers for additional pieces of luggage in peak periods. A fee of $5.00 per piece on a space available basis will be in effect. Baggage is transported at the customer's risk; the company is not responsible for lost or damaged luggage, or its contents.
6. Lost and Found
Every effort is made by the company to retrieve lost items left on the bus. Items found at outlying locations should be shipped to the Spring Valley office immediately at 8 Washington Ave., Spring Valley, NY 10977. Customers looking for items can try calling the Lost & Found Dept. at 1-845-510-5100, or submit their inquiry on our website www.monseytrails.com at the "Lost & Found" tab.
7. Seating
The company reserves full control and discretion and the right
during any trip to transfer passengers from one vehicle to another en route whenever operating conditions require it. The company also reserves the right to reroute passengers to another destination when, in the opinion of the company, operating conditions make this necessary. In case of insufficient seating capacity on any schedule, passengers will be placed on the next available coach. No reduced rate or special excursion tickets will be honored on limited trips unless especially provided in the Tariff issued. Tickets cannot be purchased and or will not be honored for transportation to any point where the coach is not scheduled to stop.
8. Objectionable Behavior
The company reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or who is incapable of taking care of himself or herself, or whose condition is such as to make him objectionable to other passengers or prospective passengers, or whose behavior threatens the safety of others, such as yelling, cursing or aggressive gestures or listening to loud music.
9. ADA Notice
Any Passenger requiring an
ADA
accessible bus must contact Monsey Trails at least 48 hours prior to departure.
Call 1-845-510-5100 ext 105.
10.
Animals
Eye
seeing dogs, or any other animals assiting disabled people may be carried on
commuter service.
11. Non Discrimination Policy
Monsey Trails Corp. is committed to ensuring that no-person is excluded from, or
denied the benefits of our services on the basis of race, color, gender or
national origin as protected by Title VI of the Civil Rights Act of 1964, as
amended. Any person who believes that they have, individually, or as a member of
any specific class of persons, been subjected to discrimination on the basis of
race, color, gender or national origin, may file a complaint in writing to
Monsey Trails Corp. To file a complaint, write to: 8 Washington Ave. Spring Valley
NY 10977
or visit
www.monseytrails.com.
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פאליסי
אנטקעגען דיסקרימאנאציע |
Translated in Yiddish |
מאָנסי
טרעַילס
קאָרפּ טוט פארזיכערען אַז
קיין-מענטש
איז עקסקלודיד פון,
אָדער פארלייקנט
די בענעפיט פון
אונדזער באַדינונגען
אויף דער
באזע פון ראַסע,
קאָלירן, אָדער
לאַנדישען אָפּשטאַם
ווי פּראָטעקטעד
דורך טיטל 6
פון די סיווילע
זכויות אקט
פון 1964, ווי
אַמענדאַד. א
מענטש וואס גלויבט
אַז זיי
האָבן, אינדיווידזשאַלי, אָדער
ווי אַ
מיטגליד פון א
ספּעציפיש קלאַס
פון מענטשן,
געווען אונטערטעניק צו
דיסקרימינאַציע אויף
דער באזע פון
ראַסע, קאָלירן
אָדער לאַנדיש
אָפּשטאַם, קען
אַ קלאָגע
שרייבן צו מאָנסי
טרעַילס קאָרפּ,
8 וואשינגטון עוו. ספרינג וואלי ניו יורק 10977
Rev. 1.10.2012
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